FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Initiating a Return
Returning an item is easier than ever! Please follow these steps to start the online return process:
Sign into your account.
Click the Orders & Returns tile from your Dashboard in My Account.
Click Return Item next to the item you want to return.
Provide your return information. Click Submit Return.
Print your shipping label and follow the included instructions to return your item.
We will also send you a return confirmation via email that includes your return shipping label and return instructions.
If a popular item is out of stock, we try hard to restock within 2 weeks. For slower selling items, we try to restock within 1-2 months. However, please understand that restock times will vary greatly because some of the manufacturers we work with are very small. There are so many other reasons why a product is out of stock for an extended period of time:
- The product or brand is being re-designed
- The manufacturer is on vacation/holiday
- The product is being reformulated
- The product has been recalled
- The manufacturer is busy or overwhelmed
- We are waiting to sell through more product before placing a new order
- The manufacturer has discontinued selling to distributors
For items/brands coming soon and restock dates, please refer to our stock page
Our couriers will come to your home or work address